Individual approach to our partners

In Pharma Expert, according to the Global Competency Framework, we organize educational programs in three areas:
Personal and professional competencies

Personal and professional competencies – the following modules are available:

  • Communication Skills – a Pharmacist’s Key Competence
  • Communication Selling Skills for Pharmacists
  • Communication Selling Skills for Pharmacy Technicians
  • Communication and Professionalism
  • Ethics, Self-Awareness and Professional Autonomy of Pharmacists
  • Assertiveness and Team Work In Pharmacy
  • Presentation Skills
  • Lifelong Learning and Personal Learning Plan
  • Pharmacist’s Portfolio – Documenting Patient Care
  • Pharmacist’s Professional Development and Career Planning
  • Pharmacy Technician’s Professional Development and Career Planning
  • Interdisciplinary and Complementary Skills
  • Decision-Making Skills
  • Risk Assessment in Pharmacy
  • Concepts of Proactivity and Innovation
Management and Organization

Competencies Management and Organization – the following modules are available:

  • Teamwork and Human Resources Management
  • New Services in Pharmacy – Implementation
  • Collaborative-Interdisciplinary Practice
  • Supply-Chain Management and Procurement
  • Responsible Financial Management
  • Marketing in Pharmacy Business
  • Support Services Development (Procurement, Finance, Marketing)
  • SWOT Analysis of Pharmacy Practice
  • Time Management
  • What Motivates a Pharmacist Today
  • Priorities Determination and Decision-Making
  • Delegation and Taking Responsibilities
  • Change Management
  • Pharmacist’s Competency Evaluation
  • Competency Assessors Training
  • Standardization and Quality Assurance of Pharmacy Services
  • Pharmacy Employee Forums
  • Professional Code of Pharmacy/Pharmacy Chain
  • Defining Pharmacy Vision and Mission
  • Excellence and Business Partnership
Patient Care and Public Health Competencies

Patient Care and Public Health – the following modules are available:

  • Health Promotion and Disease Prevention
  • Pharmaco-informatics
  • Evidence Based Medicine and Pharmacy
  • How to Read and Write Scientific and Professional Articles
  • Understanding Diagnosis and Patient Counseling
  • Patient Care in Diabetes
  • Pharmacists Role in Achieving Asthma Control
  • Patient Care in Cardiovascular Diseases Prevention and Control
  • Weight Control School
  • Smoking Cessation
  • Medication History and Pharmacotherapy Anamnesis
  • Pharmacists Intervention in the Process of Patient Care
  • New Models of Pharmacy Services in Diagnostic and Therapeutic Procedures
  • Application of Guidelines and Protocols in Medication Treatment
  • How to Resolve Problems in Pharmacotherapy
  • Medication and Dietary Supplements Side Effects
  • Clinical Significance of Drug Interactions
  • Patient Safety and Pharmacotherapy Outcomes
  • Medical Devices Practicum for Pharmacy Technicians
  • Medication Errors
  • Patient Care in Pediatrics
  • Selected Chapters in Endocrinology
  • The Role of Pharmacists in Contraception and Emergency Contraception Counseling
  • Patient Care in CNS Diseases
  • Pain Management
  • The Role of Pharmacist in Gastrointestinal Diseases
  • Selected Chapters in Dermatology
  • Aromatherapy Basics
  • Pharmacists Academy – Because Patients Trust Pharmacists
  • Quality Indicators for Patient Care
  • OSCE testing
  • Mini Clinical Examination (m-CEX) for Pharmacists
  • Knowledge quizzes

The competent pharmacist is the one who, using personal knowledge and experience, helps his patient when needed.


Pharma Expert d.o.o.
Dunjevac 2, 10 000 Zagreb, Croatia

Dr. sc. Arijana Meštrović, MPharm
Competency Development Manager
Consultancy and Education
t: +385 1 3704 797
m: +385 91 6307 116

Tomislav Meštrović, spec. publ. admin.
Consultancy and Education
t: +385 1 3704 797
m: +385 91 2532 863

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